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Frequently Asked

Frequently Asked Questions

Everything you need to know about ordering, shipping, certifications, and payments. Can't find what you're looking for? Reach out — we typically reply within one business day.

Why choose Jalpex International?
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We focus on premium quality products, direct farm sourcing, timely delivery, competitive pricing, and professional export service tailored to global standards. We build long-term partnerships through complete transparency.
In what forms are your dehydrated products available?
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We supply our premium dehydrated vegetables and fruits in various formats, including flakes, chopped, minced, kibbed/sliced, granules, and powder, to suit diverse industrial and culinary applications.
What kind of spices do you supply?
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We export a variety of premium whole and powdered Indian spices, including high-curcumin Turmeric Fingers, vibrant Red Chilli (whole pods and powder), aromatic Cumin Seeds, and premium Coriander Seeds.
Are your agricultural products certified?
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Yes, we strictly adhere to international food safety and sanitary regulations. Our sourcing operations carry verifiable certifications, including ISO 22000:2018, FSSAI Central License, APEDA, and Spices Board registrations.
What are your standard terms of delivery (Incoterms)?
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We exclusively deal in standard international delivery terms, primarily FOB (Free On Board) and CIF (Cost, Insurance, and Freight).
How do you ensure the safe transit of products?
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We use premium, export-standard packaging such as airtight vacuum pouches, multi-layer PP bags, and custom containers. This shields the products from moisture, oxidation, and transit damage over long sea routes.
How long does it take to ship an order?
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Shipping timelines depend on the destination country, container volume, and processing requirements. We provide an estimated timeline immediately upon order confirmation and document verification.
What is your Minimum Order Quantity (MOQ)?
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MOQ varies depending on the specific product category (spices, grains, seeds, dehydrated veggies). Please contact our sourcing desk with your specific requirement to receive a custom quote.
What payment methods do you accept?
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We accept secure international payment methods, including Letter of Credit (L/C), Telegraphic Transfer (T/T), and Documents Against Payment (D/P) in accordance with agreed contract terms.
Can I get product samples before placing a bulk order?
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Yes, we provide product samples free of cost for quality testing. Depending on the destination and shipping requirements, courier fees may apply.
Do you offer customized packaging and private labeling?
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Yes! We help global brands and distributors build their market presence by offering complete private labeling contract services, taking your products from bulk sourcing to retail-ready custom packaging sizes.

Have More Questions?

Our trade desk is ready to assist you. Send us your sourcing inquiry and we will reply within 24 hours.

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